Damaged Shipments or Incorrect Items Received
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If an item(s) is damaged in shipment, please contact us immediately (within 3 days of receipt).
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If there is obvious damage by the delivery company, refuse the shipment based on that damage.
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In the event of concealed damage, please keep all packaging materials, some shipments may require inspection by UPS.
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Damaged items, reported within 3 days of receipt, will be replaced at no charge.
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Upon reporting a damaged shipment or shipping error, a call tag will be issued to pick up the items.
All other returns or exchanges.
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All items MUST be returned within 30 days from date of delivery.
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Items MUST be returned in their original boxes and in saleable condition. Otherwise, we will not accept the return.
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Items returned for credit are subject to a 20% restocking charge.
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Items, in good condition, returned for exchange will not be charged a restocking charge.
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You are responsible for the shipping charges to return items or exchange items.
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We will not accept items for exchange that are not in a good, saleable condition.
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